Data protection & privacy
We think it is important to be transparent about data.
How we collect and use data
We collect some data to be able to contact you, keep records and process orders. This can including your name, address, email address, telephone number or social media details and the details of interactions (for instance if we met or corresponded, copies of correspondence or details of orders if you bought a Fold+Rºll or other service). If. you enable cookies, it will also allow us to collect more specific information about the way you interact with the site and how you navigated to it - we appreciate this information as it helps uns understand where to post or advertise (because otherwise noone else will find out about us). We also keep details for processing your order or sending you future news if you have asked us to.
Our site is managed on Squarespace and the information it enables us to collect includes the following:
Account Information:
Customer Account Details: Information you provide to create an account, specifically email address, password, first name and last name.
Payments Services Account Information: If you use the Payments Services (as defined in the Squarespace Payments Terms), additional information you provide to set up and manage Payments Services and integrate them with the Processing Services (as defined in the Squarespace Payments Terms), including information about you and your business, such as bank account details, name, address, phone number, date of birth, government number (such as a social security number, passport number or driver’s license number), tax identifier (EIN) and nationality.
Payments Services Identity Verification Information: If you use the Payments Services, you may be required to provide us with additional information to verify your identity, including a photograph of you captured by you during the verification process and a copy of an official government document which includes a different photograph of you. When you’re required to provide this additional information, our vendors may create a biometric scan of your facial geometry based on these two photographs in order to compare them and verify that you are the same individual whose photograph is on your government document. However, Squarespace does not create, store or otherwise have access to any such biometric data. Payments Services Identity Verification Information also includes details that are listed on such official government documents.
Optional 2FA Account Information: You may optionally provide us with additional information, such as your phone number, if you wish to enable two factor authentication (2FA) on your customer account.
Account History Information: Information about your account’s use of the Services, including your trials, subscriptions, discount code usage and related details. If you use the Payments Services or other financial products, this would also include information about your account’s use of the Payments Services or other financial products.
Payment Information: Information you provide if you sign up for Services you have to pay for (e.g., a product subscription). For most paid Services, this will include your billing address as well as a portion of your payment information which is provided to us from our payment processor (such as the last four digits, the country of issuance and the expiration date of the payment card).
Marketing Preferences: Your marketing preferences and details, including if you’ve opted out of all or a portion of our direct marketing messages.
Communication Information: The emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. Please be aware that information on public parts of our Services is available to others.
Site Usage Information: Technical browsing or other information from your use of the Services or, where you are an End User, from your visits to Customers’ sites. This includes IP addresses, preferences, web pages you visited prior to coming to our or our Customers’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings) and information about how you interact with the Services and, if you are an End User, with our Customers’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors). If you’re using one of our mobile applications, Site Usage Information could also include your precise location information if your mobile device settings authorize us to collect this information.
Contact Information: In addition to Customer contact information, we may also collect contact information for others, including people who work for our vendors or partners or other individuals that may include Users and Customers.
Survey and Research Information: Information you share with us in connection with surveys or research.
Promotion Information: Information you share with us in connection with contests, sweepstakes or other promotions.
Information collection and management
We use a diverse means of keeping and recording data (for instance Squarespace, Typeform and Google). We don’t share your details or transfer them to other parties except for specific business processes (eg sending out parcels), where we have professional advisors assisting the business in a closed contractual setting (lawyers, business consultants) or unless we have expressly been asked to do so or have been given permission.
The website is managed on the Squarespace platform. We’ve described the way it collects and manages informationin more detail below:
a. Information you provide
When you use our Services, we collect information from you in a number of ways. For instance, we ask you to provide your Customer Account Details to create and manage your account. We also maintain your Marketing Preferences and your Communication Information that you provide to us. You might also provide us with information in other ways, including by responding to surveys, participating in user research or entering a contest, sweepstakes or other promotion.
Sometimes we require you to provide us with information for contractual or legal reasons. For example:
we may ask you to provide a mailing address and/or select your jurisdiction when you sign up for our paid Services (e.g., purchase a subscription) to determine if, and how much, tax we need to collect from you; or
if you use the Payments Services through the Services, in accordance with the Squarespace Payments Terms, in order to provide the Payments Services and to comply with our contractual and legal obligations, we collect additional information related to the Payments Services and Processing Services, including Payments Services Account Information and possibly Payments Services Identity Verification Information.
We’ll normally let you know when information is required, and the consequences of failing to provide it. If you do not provide requested information, you may not be able to use our Services if that information is necessary to provide you with the service or if we are legally required to collect it.
b. Information obtained from your use of our Services
When you use our Services, we collect Site Usage Information and Account History Information about your activity on and interaction with the Services. If permission has been granted through your device settings, Site Usage Information for our mobile apps may include your precise location information.
If you are an End User of a Customer’s site, we also get Site Usage Information about your interactions with their sites.
Some of this information is collected automatically using cookies and similar technologies when you use our Services or, if you are an End User, when you visit a Customer’s site. We let our Customers control what cookies and similar technologies are used through their sites (except those we need to use to properly provide the Services, such as for functionality, performance or security related reasons). You can read more about our use of cookies in our Cookie Policy. Some of this information is similarly collected automatically through your browser or from your device.
c. Information obtained from other sources
If you use a third party service (such as Apple, Facebook or Google) to register for an account, the third party service may provide us with your Customer Account Details on your behalf, but we don’t collect or store passwords you use to access third party services. We do not control what information a third party service provides to us. The third party service you use may give you options on what the service discloses to us if you link your third party service account with the Services. Make sure you are comfortable with what these third party services share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on the third party service.
If you sign up for our paid Services via a third party service acting as an authorized reseller of our products, the reseller business partner may provide us with information on your behalf which is necessary for us to complete your paid Services sign up, such as your Customer Account Details.
If you use third party services which are integrated with the Services, including financial products, we may receive information about your use of such third party services via our integration business partners.
Currently, our payment processors are Stripe and PayPal. Each payment processor uses and processes your complete payment information in accordance with its applicable privacy policy (Stripe and PayPal).
If you sign up for paid Services with us using a payment card, we obtain limited information about your payment card from our payment processor, such as the last four digits, the country of issuance and the expiration date.
If you sign up for paid Services with us using PayPal or another non-payment card payment method, we may obtain information about your payment method from our payment processor, such as: (i) for PayPal, the email address associated with your PayPal account; and (ii) for Single Euro Payments Area (SEPA), the last four digits of your bank account number, the country of your bank account and your bank’s bank code and branch code.
The preceding payment processors paragraph is not applicable:
if you sign up for paid Services as an in-app purchase via a mobile app store, in which case the mobile app store’s privacy policy will apply. Please see Google's privacy policy and Apple's privacy policy for information about how they use and process your payment information.
if you sign up for paid Services via a third party service acting as an authorized reseller of our products. Please see the authorized reseller’s privacy policy for information about how they use and process your payment information.
When we process your information pursuant to this Privacy Policy, we do so for the following purposes:
Provision of the Services to Customers. Create and manage your account, configure and update your sites and site settings, register or transfer your domain names, process your payments to us, and receive support for your inquiries. If you use the Payments Services, in accordance with the Squarespace Payments Terms, this also includes the set up, management and provision of the Payments Services to you, the integration of the Payments Services with the Processor Services and the initiation of transactions on your behalf.
Communicating with you. Communicate with you, including by sending you emails about your transactions and Service-related announcements.
Surveys and research and contests, sweepstakes or other promotions. Conduct and administer surveys and research, as well as contests, sweepstakes or other promotions.
Processing your payments. Receive payment from you for paid Services.
Promotion and sales. Promote and sell our Services and send you tailored marketing communications about products, services, offers, programs and promotions of Squarespace and our partners and measure the success of those campaigns. For example, we may send different marketing communications to you based on your current subscription plan or what we think may interest you based on your Account History Information.
Advertising. Learn about and analyze your interactions with our Services and third parties’ online services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Services to you on a social media site if you already signed up for paid Services or we may choose to serve you a particular advertisement based on your current subscription plan or what we think may interest you based on your Account History Information. In certain US states, you have the right to opt out of our sharing of your information with such third party online services. See Appendix I below and Appendix II below.
Customizing the Services. Provide you with a customized Services experience. For example, we may use your location information to determine your language preferences or display accurate date and time information. We may also use cookies and similar technologies to help us achieve this purpose, such as remembering which of your sites you most recently edited.
Improving our Services. Learn about and analyze how the Services are accessed and used and evaluate and improve our Services (including by developing new products and services and managing our communications). For example, if we learn that most Customers of paid Services use a particular integration or feature, we might wish to expand on that integration or feature.
Security. Foster the safety, security and integrity of our Services. If you use the Payments Services, in accordance with the Squarespace Payments Terms, this also includes fraud and risk monitoring, such as verifying your identity, determining your eligibility for certain Payments Services, detecting and investigating fraud and mitigating financial loss or other harm to you, Squarespace, your End Users or others.
Third party relationships. Manage our vendor, partner and other third party relationships.
Enforcement. Enforce our Terms of Service and other legal terms and policies.
Protection. Protect our and others’ interests, rights and property.
Complying with law. Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts or law enforcement requests (including ICANN, registry, ccTLD or registrar rules, regulations and policies). If you use the Payments Services, in accordance with the Squarespace Payments Terms, these legal requirements include know your customer, anti-money laundering or anti-terrorism laws.
We may de-identify information we collect so the information cannot reasonably identify you or your device, or we may collect information that is already in de-identified form and use such information for purposes such as to conduct research, to improve our Services, for troubleshooting purposes or to help detect and protect against error, fraud or other criminal activity. We commit to not de-aggregating or re-identifying the aggregated and/or anonymized data that we process. Our use and disclosure of de-identified information is not subject to any restrictions under this Privacy Policy, and we may use and disclose it to others for any purpose, without limitation.
Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access: You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object: You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Please contact us if you would like to exercise any of these rights.
This site is managed on the Squarespace platform, and its technologies rely on the legal bases for processing user information for people living in the UK or EU are set out in the linked table The legal bases for users from other jurisdictions may differ.
Information disclosure for the management of Squarespace sites may include disclosure to professional teams working on security, marketing and customer support, a full list is provided here.